Shipping Policy

At Dina Mode, operated by HMU Commerce, a company based in the Netherlands, we're proud to serve customers across the United States with reliable shipping. Please read below for everything you need to know about how we ship your boots.

1. General Shipping Information

We ship to all 50 U.S. states and Washington, D.C. Delivery to Alaska, Hawaii and remote or rural areas may take longer than the estimated times below.

Delivery times may vary depending on your location.

2. Processing Time

Orders are processed within 2–3 business days (Monday to Friday), excluding weekends and U.S. federal holidays.

During peak seasons or promotional events, processing may take a little longer. If we can't ship your order within the time stated in this policy, we'll email you with a new estimated shipping date. You can then choose to wait or cancel your order for a full refund.

3. Shipping Rates

Free Shipping: We offer free standard shipping on all orders, with no minimum purchase. Import charges are not included (see section 5).

4. Estimated Delivery Times

Here's what to expect once your order is placed:

Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days
Order Cutoff Time: 6:00 PM
Time Zone: Eastern Time (ET)

As soon as your order ships, we'll email you a tracking number so you can follow your package.

Please note: delivery times are estimates and may be affected by carrier delays, customs processing or extreme weather conditions.

5. Duties, Tariffs and Import Fees

Prices are shown in U.S. dollars (USD). Our orders are shipped to the United States from our international fulfillment partners on a DAP basis (Delivered at Place, formerly known as DDU – Delivered Duty Unpaid). This means our prices and shipping costs do not include import charges, and your order may be subject to these charges when it arrives in the United States, such as:

Customs duties and tariffs
Customs processing fees
Brokerage or handling fees charged by the carrier

These import charges are the customer's responsibility. They are set by U.S. Customs and Border Protection (CBP) and the carrier, not by us. The carrier will contact you to collect payment before or at delivery.

If you refuse to pay import charges and the package is returned to us, we will refund the price of your items minus any return shipping and fees charged to us by the carrier.

6. Shipping Restrictions

We do not ship to PO Box addresses, parcel lockers, military addresses (APO/FPO/DPO) or U.S. territories (such as Puerto Rico and Guam). Certain items may be subject to shipping restrictions depending on U.S. regulations or carrier restrictions.

7. Failed Delivery or Returned Packages

Please double-check your shipping address before placing your order. If your address has changed or contains an error, contact us at support@dina-mode.com as soon as possible. We can update it as long as your order hasn't shipped yet.

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may involve an additional shipping cost. If a delivery fails because of a mistake on our end or the carrier's, we'll reship your order free of charge. Packages refused because of unpaid import charges are handled as described in section 5.

8. Lost or Damaged Packages

If your order hasn't arrived within the estimated delivery time, please email us at support@dina-mode.com with your order number. We'll investigate with the carrier right away.

If your package is confirmed lost in transit, we'll send you a replacement or give you a full refund, at your choice.

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the package and item. We'll arrange a replacement or a full refund, as described in our Return & Refund Policy.

9. Shipping Policy Update

We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page. (Last updated: October 12, 2026)

10. Contact Information

Store name: Dina Mode
Company name: HMU Commerce
Company Address: Middeleeuwen 24, 7722 ZB Dalfsen, Overijssel, Netherlands
Returns Address: 700 S Muirfield Rd, Los Angeles, CA 90005-3833, USA
Dutch Chamber of Commerce (KvK) number: 42132513
Phone: +1 213 579 6049
Email: support@dina-mode.com

Monday to Friday | 09:00 – 17:00 (ET)
Weekends | 11:00 – 16:00 (ET)

We aim to respond to your inquiries within 24 hours.