Return & Refund Policy

At Dina Mode, we want you to love your boots. If something isn’t right, here’s how returns and refunds work.

30-day returns

You have 30 days after receiving your order to request a return.

To be eligible for a full refund, your item must be:

Unworn and unused (trying boots on indoors on a clean surface is fine)
In the same condition you received it, with all tags attached
In its original packaging, including the shoe box
Accompanied by your order number or proof of purchase

Items that don’t meet all of these conditions may qualify for a partial refund (see “Partial refunds” below).

How to start a return

Email us at support@dina-mode.com with your order number and the item(s) you’d like to return.
If your return is accepted, we’ll send you instructions on how to send your package to our returns address in New York.
Pack the item securely and ship it within 14 days of your return being accepted.

Items sent back without first requesting a return will not be accepted.

Return shipping costs: You are responsible for the cost of shipping your return to us. We recommend using a tracked shipping service, as we can’t be responsible for returns that are lost in transit. If your item is defective, damaged or incorrect, we cover the return shipping costs.

Damaged, defective or wrong items

Please inspect your order when it arrives. If your boots are defective, damaged, or not what you ordered, contact us at support@dina-mode.com as soon as possible, with your order number and photos of the issue. We’ll make it right with a replacement or a full refund, including your original shipping costs. This also applies to sale items.

Non-returnable items

The following items can’t be returned unless they arrive defective, damaged or incorrect:

Items that have clearly been worn outdoors (for example, dirt, scuffs or wear on the soles)
Sale or clearance items
Gift cards

Not sure whether your item qualifies? Just get in touch and we’ll help.

Exchanges

The fastest way to get a different size or style is to return the item you have. Once your return is accepted, place a new order for the item you want.

Refunds

Once we’ve received and inspected your return, we’ll email you to let you know whether your refund has been approved.

If it’s approved, the price of the item will be refunded in U.S. dollars (USD) to your original payment method within 14 business days. Please note that your bank or credit card provider may need a few extra days to process it.

Partial refunds
In some cases, we may offer a partial refund instead of a full refund. This applies when a returned item:

Is missing its original packaging, shoe box or tags
Shows minor signs of handling or wear
Is returned incomplete (for example, missing accessories or inserts)

The amount deducted reflects the reduced resale value of the item. We’ll always tell you the refund amount by email before it’s processed. Partial refunds never apply to items that arrive defective, damaged or incorrect.

Original shipping costs, return shipping costs and any import charges paid to the carrier are non-refundable, unless your item was defective, damaged or incorrect.

If more than 15 business days have passed since we approved your return and you still haven’t received your refund, please contact us at support@dina-mode.com.

Your rights

This policy does not limit or replace any rights you may have under applicable federal or state consumer protection laws.

Contact information

Store name: Dina Mode
Company name: HMU Commerce
Company Address: Middeleeuwen 24, 7722 ZB Dalfsen, Overijssel, Netherlands
Returns Address: 700 S Muirfield Rd, Los Angeles, CA 90005-3833, USA
Dutch Chamber of Commerce (KvK) number: 42132513
Phone: +1 213 579 6049
Email: support@dina-mode.com

Monday to Friday | 09:00 – 17:00 (ET)
Weekends | 11:00 – 16:00 (ET)

We aim to respond to your inquiries within 24 hours.